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SUPPORT

Here we have gathered the most frequently asked questions about our product and the functions. If you cannot find the answer you are looking for, you are of course always welcome to contact us.

How can we help?

How can we help?
  • FAQ (12)
  • User Manual (9)

What are you looking for?

What are you looking for?
  • All
  • How to (7)
  • Textiles (6)
  • Powerpack (3)
  • Smartphone App (3)
  • Care Instructions (2)

The optional Motion Control feature in the Inuheat App uses the phone’s accelerometer to know when you are in active motion vs. low/no motion conditions and adjusts the heating power to the user based on activity level. One of the key use cases it was designed for was skiing and snowboarding, where you are inactive waiting for the lift line, but become quite active while downhill skiing or snowboarding. This is one of various times that Motion Control could be a helpful benefit to your outdoor enjoyment. Simply set the heat level for your low-activity period, and the App will instruct your PowerPacks to lower the heat a few levels automatically when it senses that you have moved into your active phase, when you are likely producing your own incremental heat. This feature can save on battery life and keep you from building up excessive heat which can produce sweat and associated conductive heat loss when you become wet inside your clothing layers.

The Boost feature was added to the Inuheat App to give the user an extra 5 minute shot of “bonus” heat when even the highest heat setting isn’t keeping you as comfortable as you would like in extreme conditions. We limit this setting to 5 minutes to make sure that you don’t get overheated and cause any potential harm to your skin due to excessive heat. It is an optional feature and should only be used in very cold conditions as needed.

You can find the smartphone app for Android and iOS in the Google Play and the App Store.

System requirements:
• Android: Bluetooth 4 enabled phone with Android 5.0 or later
• iOS: iPhone 4s or later with iOS 7.0 or later

Inuheat partners with your garment manufacturer to select the best heating yarns and heating design patterns for your particular product. For conventional socks, we use soft and knittable heating yarns that can fully surround the toe area (top, bottom and sides) for “around the toes” heating comfort.

Due to the nature of the yarns we use for traditional sock applications, the PowerPack should only be turned on once the socks are on your feet to provide uniform heating and prevent any chance of the heating yarns on the bottom of the sock taking an electical shortcut to the yarns on the top of the sock.

For heated glove and other garment applications, due to using different types of heating yarns that have an electrical coating, these other garments can be turned on while still off the body without issue to pre-warm them up if desired. If you have any questions, please reach out to us at support@support.inuheat.se.

We are knitting the heating element in to the sock so that it will get as close to the skin as possible. The element design is very effective as it runs a lap around the foot putting all the heat at the places were the blood arteries pass closest to the skin. The blood warms up, and brings the warmth in to the toes.

HEAT READY PRODUCTS

We strongly recommend that all Heat Ready garments be cleaned at the end of the season to remove dirt and body salts before extended storage.

POWERPACKS

We recommend you to charge them to 80% of full and then leave them in a dry and sheltered place. You can easily follow the charge via the Inuheat app.

Our general recommendation is to discharge and recharge your powerpacks at least once every six months to avoid any inconvenience. Please contact support@Inuheat.com if you have any questions.

You can supplement formal washing at any point by doing a simple rinse in the sink to remove any salt crystals caused by sweat. You may also hand or machine wash as often as you want. Follow the garment manufacturers instruction for the product.

For socks, washable gloves and other garments, we recommend that you always follow the garment manufacturers’ care instructions. As a supplement to manufacturer’s recommendations, most all Inuheat products can be machine washed at 30°C gentle cycle and low spin cycle (<600 rpm). Place garments in a small wash bag. Do not use bleach or dry clean. Air dry and do not wring out wet garments. Remember to remove the PowerPacks before washing your heated garments.

Yes, because when you connect the PowerPack it will recognise the information that is programmed in the RFID-tag hidden inside the connector plate of each sock. The information of left and right will automatically result in the socks being correctly paired in the smartphone app. This is especially important if you wish to individually control the heating power levels in the left vs. right socks. Likewise, some socks are designed for the specific curvature of left and right feet and the placement of the PowerPacks is designed to best fit a right or left leg position.

Yes. Your heated product has been tested at the factory prior to shipment and is ready to wear. Just make sure you have charged your PowerPacks prior to first use.

We work hard every day to improve this heat system to give you the very best experience using it.
• Make sure to always download the latest app in your smartphone.
• Let the app download the latest firmware to your PowerPacks.

The software in the PowerPack (firmware) is updated on regular basis for increased functionality and to address any detected problems. Make sure that you use the latest firmware version.

The latest version of the firmware is automatically downloaded to your phone when the Inuheat smartphone app is started and your phone is connected to the internet.

To check if you are running the most current version of the firmware, please take the following steps:
• Start the Inuheat app in your smartphone.
• Start the PowerPack. The PowerPack will show up in the Inuheat app under “Available PowerPacks”.
• Press “Connect”. One of two things will happen:
• If there is a later version of the firmware available than the version currently installed in your PowerPack, then you will be asked to update.

If you don’t get any question about updating, then you have the most current version available and the PowerPack will show up under “Connected PowerPacks”.

If you experience problems with charging, make sure you have updated your PowerPacks to the latest version of the firmware.

For instruction of how to update the firmware, please go to the question in this FAQ or to the online user manual.

We recommend using a 2 or 3 Ampere charger for best and fastest result when charging the PowerPacks. A weaker charger like 1 Ampere or less takes does also work but will take longer time.

At the end of the service life, please dispose of your devices and all product packaging in an environmentally friendly way.  For the PowerPacks and charger adapter, this means using approved electronic and battery waste recycling facilities.

For the packaging, please use standard paper and plastic recycling facilities.  If you have questions, please contact your local authorities for proper disposal recommendations.

When not in use, please store your PowerPacks in a cool, dry place avoiding unnecessary temperature extremes (e.g. 5-21°C  or 40-70°F).

To clean, simply wipe down with soap and water.  The units are rated to 60 meters waterproof, so they can be cleaned by hand without risk. During periods of extended storage, we recommend that you fully charge your PowerPacks prior to storage.

LED Flash pattern when CONNECTED to a smartphone

STATECOLORFLASHES
ONGreen•   •   •
ON –App ConnectedBlue•   •   •

LED Flash pattern when used STAND ALONE without connection to a smartphone

HEAT LEVELCOLORFLASHES
0Green•   •   •
1Purple•   •   •
2Purple••   ••   ••
3Purple•••   •••   •••

While Charging the PowerPacks

STATECOLORFLASHES
ChargingYellow/Green•   •   •
Fully chargedGreenSteady

The software in the PowerPack (“firmware”) is updated on a regular basis for increased functionality and performance.  It is important to use the latest available firmware version from Inuheat.

The latest version of the firmware is automatically downloaded to the Inuheat App when your smartphone is connected to the internet.

How to update;
• Open the Inuheat App in your smartphone.
• Turn on your PowerPack.  The PowerPack will be noted in the “Available PowerPacks” section of the Inuheat App.
• Press “Connect.”  One of two things will occur:

1) If there is a newer version of the firmware available than is currently installed on your PowerPack, then you will be asked to update:
Press “Yes” to update.  Keep your phone close to the PowerPack during the update process.
We strongly recommend that you do update your PowerPacks whenever a new version of the firmware is available.  It takes just a few seconds and will provide improvements in new features, better system stability and/or improved safety systems.

2) If you do not receive a pop-up notification of New Firmware Available, then you have the latest version available and the PowerPack will be noted in the “Connected PowerPacks” area of the Inuheat App.

You can access personalized app settings in two locations in the app. Some optional features are accessed by swiping the Heat Control screen up, while other customizable feature options can be found in the Settings area of the Global Menu.

Link/Unlink – Press the chain icon between the left and right apparel images to enable individual left and right heating control.  Press the broken chain icon to pair the heating levels back together.

Information – Review product and care information and  click the link for more information from the garment manufacturer.

Motion Control –  Uses your phone’s accelerometer to match the heating level to your activity level — more heat when you are standing still and less heat when moving.  Perfect for when you are constantly altering your activity levels, like during skiing or snowboarding.  Set the heating level for your inactive time, and the system automatically lowers the heat when you are active.

Vibrate on call – When activated in the Global Menu Settings area, your PowerPacks will vibrate to intensify the phone vibrations during incoming phone calls. Perfect for when you are in environments where your phone isn’t easily accessible to hear it ring or feel it vibrate.

Rename PowerPack – When you are connected  to a PowerPack on your smartphone you have the option, in the Settings area of the Global Menu, to rename your PowerPacks. This is helpful when you connect to your PowerPacks near others that also use the Inuheat heating system. By renaming your PowerPacks you quickly find your specific PowerPacks to connect to.

As additional features will be added over time, it is a good practice to update your Inuheat App regularly for the best user experience. 

The heating can be controlled either by using the button on the PowerPacks or through the smartphone app. The mobile app allows more control and personalized experiences.

Set the Bluetooth function of your smartphone to ON to allow your PowerPack to communicate with your phone.

1. When your PowerPacks are turned ON, they are automatically detected by the Inuheat app and are visible on the home screen in the section Available PowerPacks.

Choose the PowerPacks you want to use by pressing “Connect”.

2. Each PowerPack selected will vibrate once, the LED flashes blue and is visible in the section Connected PowerPacks.

3. When the PowerPacks are attached to the garment, the PowerPacks and the garment will be identified in the section My Heated Clothes.

To set the heating level of your garment: swipe to the left and use the Heat Settings slider.

HEATING CONTROL
You will find the following information on the app Heat Control screen.

Global menu: Support, settings, renaming PowerPacks and more.
Time: Time of day
Boost: Press to activate boosted heating power for 5 minutes. Perfect to quickly bring up the heat in the beginning of use, or when you need any extra shot of high heat for very cold conditions. The Boost feature can be turned OFF before the 5 minute timer ends by pressing:
– The Boost button again
– The ON/PAUSE button
– One of the PowerPack buttons

ON/PAUSE: Activates/pauses heating. Press this button to activate the heating.
Heating levels: From 1 to 10 … adjust the heating level with the slider.
Remaining Time: Calculated heating time based on chosen heating level and current battery charge.
Ending Time: The time of day that the heat ends based on the chosen heating level.

The PowerPack is the power source for your Inuheat compatible heated garment. The one-button design is easy to use. With the system’s unique magnetic connector design, no cables or plugs need to be attached.

Control your PowerPack either using the button on the PowerPack or with the Inuheat smartphone app.

CONTROL USING THE BUTTON
• To turn ON the PowerPack – press the button once
• To turn OFF – press and hold the button for 3 seconds
• The heating level are also adjusted with the push button and are set in a “loop” pattern. The sequence of each push of the button is as such:
• Heat Level Low (1 purple LED blink and 1 short vibration)
• Heat Level Medium (2 purple LED blinks and 2 short vibrations)
• Heat Level High (3 purple LED blinks and 3 short vibrations)
• Back to ON/Standby (no heat, one green LED blink and one long vibration)

HEATCOLORFLASHESVIBRATIONS
0Green— (long)
1Purple– (short)
2Purple• •– – (short)
3Purple• • •– – – (short)

The standby level only uses a small amount of energy, so the PowerPack only need to be turned OFF completely when not to be used for a longer period of time.

Your garment has been designed to use one of Inuheat’s various types of magnetic connectors to attach the PowerPack to your heated garment.

CONNECTOR CLIP
If your garment has the “Clip” style connector like shown here, push the PowerPack onto the connector until you hear a “click” that confirms the PowerPack is properly attached. It should not move relative to the connector if properly attached.

To remove the PowerPack from the Connector Clip, press down on one of the ears on the side of the Clip and detach the PowerPack from the garment.

CONNECTOR PLATE
If your garment has the thin Plate Connector style like shown below, simply locate the recessed area under the PowerPack and mate it onto the raised connector Plate Bar. You should hear a “click” once the PowerPack is properly seated.

Garments with Connector Plates typically also have a secondary solution to help hold the PowerPack in place during use, such as a fold-over flap, a pocket, a Velcro holder or other design. Use these design aids as well to properly secure your PowerPack prior to use.

Please fully charge your PowerPack set before first use to help properly calibrate your system. This will ensure the most accurate summary of Battery Charge and Remaining Heating Time in your Inuheat Mobile App.

Connect any USB wall charger or portable power brick to the Inuheat Charger Adapter with the included USB-A to USB-C cable (or a USB-C to USB-C cable).

Attach the PowerPacks to the magnetic Charger Adapter. No other actions are needed and charging will begin automatically. The LED’s flash during charging and turn solid green when fully charged.

You can connect your Charger Adapter to any USB Charger supply. We recommend a 2 or 3 Ampere charger, but a 0,5 or 1 Ampere charger will also work, with longer charging times expected.

LED indications while charging the PowerPacks:

STATEFLASHES
Charging• • •
ChargedSteady

The PowerPacks can be left on the charger after charging is completed without risk of damage.

Please fully charge your PowerPack set before first use to help properly calibrate your system. This will ensure the most accurate summary of Battery Charge and Remaining Heating Time in your Inuheat Mobile App.

Connect any USB wall charger or portable power brick to the Inuheat Charger Adapter with the included USB-A to USB-C cable (or a USB-C to USB-C cable).

Attach the PowerPacks to the magnetic Charger Adapter. No other actions are needed and charging will begin automatically. The LED’s flash during charging and turn solid green when fully charged.

You can connect your Charger Adapter to any USB Charger supply. We recommend a 2 or 3 Ampere charger, but a 0,5 or 1 Ampere charger will also work, with longer charging times expected.

LED indications while charging the PowerPacks:

STATEFLASHES
Charging• • •
ChargedSteady

The PowerPacks can be left on the charger after charging is completed without risk of damage.

Inuheat PowerPacks feature very sophisticated electronics and include a “fuel gauge” that keeps track of how much electrical charge is in each PowerPack. As energy is released to heat your garment, the fuel gauge monitors the energy flow and can very accurately tell you how much remaining time you will have heating power at any given heat setting. This feature is unique to Inuheat and is very accurate. This gives you confidence to go enjoy your cold-weather pursuit without concern that you will run out of heat when you need it.

DIDN'T FIND THE ANSWER YOU WHERE LOOKING FOR?

If you can not find want you want in our User Manual or FAQ please feel free to reach out via e-mail and we will answer you as fast as we can.
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