FAQ

Do you have a question about your product? You may find your answer below. Otherwise feel free to contact us.

For more information,
see the Online manual

PowerPack

How do I get the smartphone app?

You can find the smartphone app for Android and iOS in the Google Play and the App Store.

System requirements:

  • Android: Bluetooth 4 enabled phone with Android 5.0 or later
  • iOS: iPhone 4s or later with iOS 7.0 or later

How to restart a PowerPack?

The PowerPack can be restarted if it by any reason freezes and doesn’t respond when the button is pressed.

Press and hold the button on the PowerPack for 20 seconds. Count the time so you know that the you press the button the full time.

After 20 seconds, release the button. Wait for 5 seconds and you shall now be able to start the PowerPack again.

If it still doesn’t respond, make sure that the PowerPack is charged.

What to do with charging problems?

Charging and stability in the PowerPackis improved in updated versions of the firmware (the software that controls the PowerPack). If you experience problems with charging, update the firmware.

For instruction of how to update the firmware, please go to the question in this FAQ or to the manual in the smartphone app.

We recommend using a 2 Ampere charger for best and fastest result when charging the PowerPacks. A weaker charger like 1 Ampere or less takes longer time and it can in rare occasions be necessary with an additional charge to reach 100% charge. This behavior for weaker chargers will addressed in future updates.

How to update a PowerPack?

The software in the PowerPack (firmware) is updated on regular basis for increased functionality and to address any detected problems. Make sure that you use the latest firmware version.

The latest version of the firmware is automatically downloaded to your phone when the Inuheat smartphone app is started and your phone is connected to internet.

How to update

Start the Inuheat app in your smartphone.

Start the PowerPack. The PowerPack will show up in the app under “Available PowerPacks”.

Press “Connect”. One of two things happens:

If there is a later version of the firmware available than the version currently installed in your PowerPack, then you will be asked to update:

If you don’t get any question about updating, then you have the lates version available and the PowerPack will show up under “Connected PowerPacks”

Application

What size of socks will fit me?

Seger Heat Systems comes in size: EU: 34-36, 37-39, 40-42, 43-45, 46-48

First time I use my socks?

We work hard every day to improve this heat system to give you the very best experience using it.

  • Make sure to always download the latest app in your smartphone.
  • Let the app download the latest firmware to your PowerPacks.
  • The yarn in the heating element can sometimes be perceived as itchy or stingy.

Firmware 1.0.4 and later almost eliminates this problem. If you still experience this irritating, we recommend for the first days that you use thin socks underneath.

  • If your are sensitive to stainless steel (containing some nickel), use thin socks underneath.

Does it matter were to put left or right sock?

Yes, because when you connect the PowerPack it will recognise the information that is stored in the RFID-tag in the label of your sock. The information of LEFT and RIGHT will automatically result in the socks being correctly paired in the smartphone app.

Washing Instructions?

During the season

We recommend that after a few days of use, at least do a simple rinse in the sink to remove the salt crystals caused by sweat. You may also hand or machine wash as often as you want. Use the washing program suitable for 40°C. Follow the sock manufacturers instruction for the product.

After the season

The last thing you do after a week of usage or when spring comes, make sure the socks are washed clean and that there is no unnecessary dirt or salt crystals left as they can dammage the product over time.

Tips for a better fit: If you handwash the socks as directed and let them dry out without exposing them to direct heat, the sock will after a few uses mould itself exactly around your foot. This will also make the heat element fit snugger to your skin.

About Heat Element Design

We are knitting the heating element in to the sock so that it will get as close to the skin as possible. This puts all the heat direct in to the foot instead of leaking out through the shoe. The element design is very effective as it runs a lap around the foot putting all the heat at the places were the blood arteries pass closest to the skin. The blood warms up, and brings the warmth in to the toes.

About Itching or sting from the Heat Element

It takes some time for knitting to adjust to your foot. During that time it may be itchy or stingy.

  • Pause the battery and restart at a lower power.
  • Our recent firmware versions 1.0.4 or later, has a function that minimises itching. Check that you have downloaded the latest version.
  • Washing the socks will also reduce thease problems.
  • If you still experience this irritating, we recommend that you use thin socks underneath.

What materials are my socks made of?

Seger socks are knitted Merino wool. A natural material that regulates body temperature, both in the dry and wet state. It is naturally soil-repellent and completely odorless unlike artificial material. The knitted heating elements also contain fibers made of marine-grade stainless steel. The magnetic connection label is made of silicone rubber.

Other

Metal allergies?

The knitted yarn in the heating elements contains stainless steel, which contains small parts of nickel. If you are sensitive to nickel we recommend using a thin sock underneath.