Support
Here we have gathered the most frequently asked questions about our product and the functions. If you cannot find the answer you are looking for, you are of course always welcome to contact us.
How can we help?
Inuheat partners with your garment manufacturer to select the best heating yarns and heating design patterns for your particular product. For conventional socks, we use soft and knittable heating yarns that can fully surround the toe area (top, bottom and sides) for “around the toes” heating comfort. Due to the nature of the yarns we use for traditional sock applications,}}
HEAT READY PRODUCTS We strongly recommend that all Heat Ready garments be cleaned at the end of the season to remove dirt and body salts before extended storage. POWERPACKS We recommend you to charge them to 80% of full and then leave them in a dry and sheltered place. You can easily follow the charge via the Inuheat app. Our}}
You can supplement formal washing at any point by doing a simple rinse in the sink to remove any salt crystals caused by sweat. You may also hand or machine wash as often as you want. Follow the garment manufacturers instruction for the product.}}
For socks, washable gloves and other garments, we recommend that you always follow the garment manufacturers’ care instructions. As a supplement to manufacturer’s recommendations, most all Inuheat products can be machine washed at 30°C gentle cycle and low spin cycle (<600 rpm). Place garments in a small wash bag. Do not use bleach or dry clean. Air dry and do}}
Yes, because when you connect the PowerPack it will recognise the information that is programmed in the RFID-tag hidden inside the connector plate of each sock. The information of left and right will automatically result in the socks being correctly paired in the smartphone app. This is especially important if you wish to individually control the heating power levels in}}
Yes. Your heated product has been tested at the factory prior to shipment and is ready to wear. Just make sure you have charged your PowerPacks prior to first use. We work hard every day to improve this heat system to give you the very best experience using it.• Make sure to always download the latest app in your smartphone.•}}
At the end of the service life, please dispose of your devices and all product packaging in an environmentally friendly way. For the PowerPacks and charger adapter, this means using approved electronic and battery waste recycling facilities. For the packaging, please use standard paper and plastic recycling facilities. If you have questions, please contact your local authorities for proper disposal}}
When not in use, please store your PowerPacks in a cool, dry place avoiding unnecessary temperature extremes (e.g. 5-21°C or 40-70°F). To clean, simply wipe down with soap and water. The units are rated to 60 meters waterproof, so they can be cleaned by hand without risk. During periods of extended storage, we recommend that you fully charge your PowerPacks prior to}}
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